Any orders placed on Friday, August 25th will be delivered on the first business day following the bank holiday, Tuesday, August 29th.

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Frequently asked questions

Why can't I place an order?

To place an order, you must ensure you are signed into your account and have your basket cost centre selected. To sign in click the 'Hi There! Your Account' button at the top of the screen.

How do I select a basket cost centre?

Once inside your basket, at the top of your basket just below the basket title there will be dropdown box. This is where you will click your branch number which is your cost centre.

Why can't I find the product I am looking for?

You can search for products via the 'shop by' category or search all categories using a key word, for example 'Carton'. If there is an item you need which isn't on the store, either give us a call on xx or send an email at xx with as much information on the product you need.

Why can't I login to my account?

When logging in to your account please ensure you are using the correct email address and password. If you have forgotten your password, please follow the 'forgotten password?' link to reset your password. If your problem persists, please contact us.

Where is my order?

If you're worried about your order or you have not yet received it. Please fill out the order tracking form, making sure all the correct information is provided. We will aim to get back to you the same day with an update.

How long should an order take to arrive?

Orders can take 2-3 working days to be delivered but 90% of our orders are delivered on a next-day basis. Anything longer than 2-3 days will be stated on the product description. If your order is taking longer than expected, please complete the order tracking form HERE (link to URL)

Why do I have a Q reference rather than an O reference number?

Once you have placed your order, you will receive a reference number. If your reference number begins with #O-19**** your order has been successfully placed and should be with you in 2-3 working days. if your order begins with #Q-21**** please contact your Regional Manager as this will need their online approval. Once this has been approved, your order will then be processed.

Why doesn't all the items arrive in one delivery?

Our products may come from different warehouses or direct from our manufacturers, therefore some products my arrive in separate deliveries. 90% of orders should arrive together depending on stock availability.

What if I need an item which is not on the site?

Please request the item you are looking for via email, explaining what the product is and what you need it for in as much detail as possible. If you also have a picture of the item you are looking for, please attach it to the request. We will then discuss with head office to see if we can supply the item needed.

What does 'To Follow' mean on a delivery note?

When an item has 'to follow' next to it, this means the item is on back order and is out of stock. As soon as the item is back in stock it will be sent out within 2-3 working days. Please contact us to confirm the due date.

What should I do if an item is damaged?

Please send an email to xxx with your online order reference (O-19****), the name of the damaged item and a photograph of the damaged item. Once you have done this, we will arrange a return and replacement. This should be raised within the same day of your request.

I have received an item in error, what do I do?

Please email us with your order reference, what item you are missing and as much information about the item you received in error. If you're unsure what products you have received, please attach a photograph to your email. Once this has been raised, we will then arrange a return and replacement.